Returns & Exchanges
At Bols, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are generally limited to items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a resolution for any quality concerns.
Report Issue
Email our customer service team with your order number and a brief description of the issue regarding your food items.
Provide Evidence
Attach clear photographs of the product, packaging, and shipping label to help us verify the damage or error.
Verification
Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or replacement.
Resolution
Once approved, we will immediately process a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing